Outsourced Service Desk

Andor Service DeskAndor Service Desk is the primary point of contact for queries about IT services and problem resolution.

Our Service Desk is staffed by locally based, industry certified engineers, and is tailored to meet ITIL standards. ITIL standards are the global benchmark for best practices in IT service management. We can provide a customised Fixed Fee Service Desk Solution for your organisation.

Industry leading 1st Call Resolution

Andor Service Desk resolves 72% of incidents or service calls on the first call, which exceeds the industry average.

*Call Centre Industry average First Call Resolution Performance

 

* Source SQM Group FCR Metric 

Service Desk Pro

Your customised Fixed Fee Service Desk Solution will decrease your IT costs, and provide the following benefits:

  • Unlimited phone support
  • Unlimited remote support
  • Software patch updates
  • Virtual CIO reporting
  • IT executive reporting

Allow your IT staff to focus on your IT strategies, and let our Service Desk manage your day to day IT needs.

Would you like to learn more about our Fixed Fee Support Solutions? Contact your account manager today or send an email to SDP@andor.com.au for an obligation free consultation.